Privacy Policy

This policy explains how Handoff Homes (“Handoff Homes,” “we,” “us,” or “our”) handles information when you visit our website, chat with our assistant, call us, or otherwise ask us for a cash offer on a property. By using the site or contacting us, you agree to this policy.

Information you give us directly, including:

• Your name and contact details (phone number, and email or mailing address if you share them).
• Details about a property you may want to sell — its address, condition, repairs, occupancy, mortgage or liens, and your timeline.
• Anything else you choose to tell us in a chat, call, text, or form.

Information we collect automatically when you use the site:

• Device and usage data such as IP address, browser type, pages viewed, and referring links.
• Advertising and attribution data (for example, which ad or keyword brought you here) via cookies and similar technologies.

Information from third parties, such as public records and property-data providers we use to prepare an offer, and advertising platforms that tell us an ad was clicked.

• To evaluate your property and prepare and discuss a cash offer.
• To contact you about your inquiry and, if you choose, to move forward with a sale.
• To operate, secure, and improve our website and services.
• To measure and improve our advertising.
• To comply with the law and enforce our agreements.

Ava is an automated assistant, not a live person. She helps answer questions and gather details about your property; a member of our team is involved in any actual offer or agreement.

When you provide your phone number — by chatting, calling, texting, or submitting a form — you agree that Handoff Homes and its assistant may contact you by phone call and text message at that number about your inquiry and a possible sale, including through automated or prerecorded means. Consent is not a condition of selling your home. Message and data rates may apply, and message frequency varies.

You can opt out at any time: reply STOP to any text to stop messages, or HELP for help. You can also ask us to stop contacting you by calling (857) 832-6313. We honor opt-out and do-not-contact requests.

We use cookies and similar technologies to run the site, remember your session, understand how the site is used, and measure our ads. We work with advertising partners (such as Meta and Google) who may set their own cookies to help show and measure ads. Depending on your state, our use of advertising cookies may be considered “sharing” or a “sale” of personal information for targeted advertising — see your rights below. You can control cookies through your browser settings.

We do not sell your personal information for money. We share it only:

• With service providers who work on our behalf — for example, our website host, phone and messaging providers, chat and CRM tools, and analytics — under agreements that limit their use of it.
• With advertising partners for measurement and targeted advertising, as described above.
• If needed to comply with the law, respond to legal requests, or protect our rights and safety.
• In connection with a business transfer, such as a merger or sale of assets.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to opt out of targeted advertising, and to not be discriminated against for exercising these rights. Residents of Texas and other states with privacy laws have these rights.

To make a request, or to opt out of calls and texts, contact us using the details on our Contact page. We will verify your request before acting on it.

We keep your information for as long as needed to respond to your inquiry, complete a transaction, and meet our legal, accounting, and record-keeping obligations, then delete or de-identify it.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Our site is meant for adults and is not directed to children. We do not knowingly collect information from anyone under 18.

Our site may link to sites we don’t operate. We aren’t responsible for their privacy practices; please review their policies.

We may update this policy from time to time. When we do, we’ll change the “Last updated” date above, and material changes will be posted here.

Questions about this policy or your information? Reach Handoff Homes at (857) 832-6313.